Financial Inclusion
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What is Financial Inclusion?

Financial Inclusion is delivery of banking services at an affordable cost to vast section of disadvantaged and low income group. The key focus of Financial Inclusion includes four products:

  • A pure savings product with inbuilt overdraft facility
  • A Recurring Deposit product
  • A Remittance product and
  • Entrepreneurship credit in the form of KCC/GCC
What are the key objectives of Financial Inclusion?
  • Extending formal banking system among less privileged in urban & rural India.
  • Weaning them away from unorganized money markets and moneylenders.
  • Equipping them with the confidence to make informed financial decisions.
What are the Key Industry Initiatives towards Financial Inclusion?
  • Relaxation of Know Your Customer (KYC) guideline for No-Frill accounts.
  • Introduction of Business Correspondent (BC) Model for service delivery in remote areas
  • Adoption of Information & Communication Technology (ICT) based model for enhancing outreach.
  • Integration of Electronic Benefit Transfer (EBT) for disbursement of Govt. Grants.
  • Reorganization of Aadhar Number under KYC norms.
What are the KMBL’s initiatives towards Financial Inclusion?

KMBL has more than 58 thousand No Frills accounts opened under its Financial Inclusion Initiative.

  • The Bank has started its ICT based Financial Inclusion Initiative at Mehsana District of Gujarat there by offering E-Passbook and Smart Cards along with No-Frills Accounts. More than 32 thousand Smart Cards have been issued and 32 Customer Service Points (CSP) are fully operational offering basic banking services under the ICT based Financial Inclusion Initiative.
  • Kotak Mahindra Bank has covered 30 villages by opening rural bank branches and 245 villages by engaging Business Correspondent.

The above list was last updated on 30th September 2011

Products - Financial Inclusion
  • A. (No-Frills) Easy Savings Account offered through Bank Branches

    The Kotak Easy Savings Account is a ‘No-Frills' Savings bank account with all basic banking facilities with very low Average Quarterly Balance requirements (AQB) and hassle free documentation.
    Key Features & Benefits
    Mode of operation Single/Joint
    Initial deposit amount Rs. 100/-
    Average quarterly balance (AQB) Rs. 100/-
    AQB Non Maintenance Charges (NMC) Rs. 25/- per quarter
    Rate of interest 6% p.a on balance above Rs. 1 lac and 5.5% p.a on balance upto Rs. 1 lac
    Cheque facility Available (First cheque book free thereafter Standard Charges apply)
    ATM-cum-debit card Issuance charges waived however available subject to annual charges
    Replacement of damaged card Free
    ATM Banking Available
    Internet Banking facility Free
    Bank Statement Free monthly e-mail statements & Free quarterly physical statements
    Pass book Free in lieu of physical statement
    Account closure charges (If Closed after 1 month and before 6 months of account opening) Rs. 100/-
    Charges for availing services other than those covered here As per the “General Schedule of Features and Charges for Savings Accounts”, which is displayed at branch premises/notice board. It is also available on our website www.kotak.com
    Nomination facility Available
    Product Available at All our branches
    Eligibility criteria and operating instructions
    • This account is offered to those individuals who are deprived of basic banking services, belong to lower income group and towards promoting Financial Inclusion initiative.
    • The total balance in the account should not exceed Rs. 50,000/- at any given point of time.
    • The sum total of credits in the account shall not exceed Rs. 1 lakh in a year.

    Charges are exclusive of the Service Tax and education cess, which is currently 10.3%. The same is subject to change.
    Just walk in to any of our bank branch and meet our Customer Service Executive/Service Manager/Branch Manager for more details.

  • B. (No-Frills) Easy Savings Account offered through Business Correspondents

    The Kotak Easy Savings Account is a ‘No-Frills’ Savings bank account with all basic banking facilities with very low Average Quarterly Balance requirements (AQB) and hassle free documentation.

    Key Features & Benefits
    Mode of operation Single
    Initial deposit amount Rs. 100/-
    Average quarterly balance (AQB) Nil
    Rate of interest 6% p.a on balance above Rs. 1 lac and 5.5% p.a on balance upto Rs. 1 lac
    Account opening charges Nil
    Smart Card (E-Passbook) Issuance charge* Rs. 100/-
    Physical Statement Mini statement available through POT(Micro-ATM). Optional half yearly statement provided on request by BC.
    Cash deposit charges Nil
    Cash withdrawal charges* Rs. 3/- per transaction
    Nomination facility Available
    Re issue of Smart Card* Rs. 55/-
    Product Available at Business Correspondent-Customer Service Points at Mehsana District of Gujarat.
    Service Delivery At designated Customer Service Points (CSPs) through Business Correspondent using Micro ATMs.
    Eligibility criteria and operating instructions
    • This account is offered to those individuals who are deprived of basic banking services, belong to lower income group and towards promoting Financial Inclusion initiative.
    • The total balance in the account should not exceed Rs. 50,000/- at any given point of time.
    • The sum total of credits in the account shall not exceed Rs. 1 lakh in a year.

    Note : * The above mentioned charges are exclusive of service tax and education cess. As part of our promotional offer, the earmarked charges and Initial Deposit have been waived.
    Just walk in to your nearest Business Correspondent-Customer Service Points at Mehsana District of Gujarat for more details.

Business Correspondent Details (as on 30th September 2011)
Business Correspondent Area of Operation
Name Contact Details District Block No. of Villages Covered
FINO Fintech Foundation Tarun Bharat' Plot Nos. 38/39, Sector-30
Near Sanpada Railway Station,
Sanpada (West), Navi Mumbai - 400705
Tel + 91- 22 - 4161 3466
Mehsana (Gujarat) - Becharaji
- Kadi
- Mehsana
- Unjha
- Vijapur
- Visnagar
245
Business Correspondent - Customer Service Points
Sr. No. CSP Location Name of BC-CSP Agent Contact Details Contact Number Villages covered
1 Lakhavad Rakesh K Patel 31, At / Post : Lakhavad, Taluka-Mahsana, Mehsana 9714858712 Dediyasan, Lakhavad, Kadvasna, Kukas, Devarasan, Saldi
2 Jepur Mahendrabhai S Patel At/Post: Jepur,Taluka-Vijaur, Mehsana 9978513419 Pilvai, Jepur, Sanghpur, Gadhada, Hasanpur(Soja)
3 Vasai Harsinh P Chavda Opp.State Bank, At:Vasai, Taluka : Vijapur, Mehsana 8000960353 Vasai
4 Adivada Baldevbhai Patel 30 Mota Rabarivas Adhiwada-2, Adhiwala, Taluka : Bechraji, Mehsana 9898639842 Adivada, Finchdi, Akba, Khambhel, Dharpura-Khant, Chadasna, Sapuada
5 Unava Manishkumar Patel 60-K, Unava, Taluka: Unjha, Mehsana 9427465417 Varvada, Unava, Lindi, Amudha, Karanpur, Karali, Mervada, Hajipur, Vpera, Bhavanipura, Shinhi, Tundev, Sunok, Dobhi
6 Rangakui Jayeshkumar Senghabhai Chaudhary At/Post: Rangakui, Taluka : Visnagar, Mehsana 9979299526 Mahamadpura, Becharpura, Kansarakui, Randala, Rangakui, Komalpur (Karvada)
7 Kamana Ramkrishna chatubhai Patel 400-KH, Amtha Joitano Madh Kamana-2, Taluka: Visnagar, Mehsana 9714120007 Denap, Thumthal, Denap, Gunja, Umta, Kamana, Kiyadar, Lanchchadi, Bakarpur, Kuvasana, Ganeshpura, Valam
8 Gothava Ajaykumar Shah 814, Panchalvas Godhva, Taluka: Visnagar, Mehsana 9909468007 Kuda, Satusana, Gothava, Kansa(NA), Vadu, Jetalvasan, Chitrodipura, Kuvasana
9 Chadasana Dhavalkumar Dave Bajania Indiravas Chadasna, Taluka: Becharaji, Mehsana 9558187017 Adivada, Finchdi, Akba, Khambhel, Dharpura-Khant, Chadasna, Sapuada
10 Mitha Sureshkumar Thakor At : Mitha, Mehsana 9574223907 Linch, Hebuva, Mitha, Devinpura, Hardesan, Gamanpura, Palaj, Buttapaldi, Sidosan, Divanpura, Rampura, Fatepur
11 karansagar Zala Rajubha 72, Devisangano math, Karansagar,Taluka: Bechraji, Mehsana 9904031513 Suraj, Chadasna, Dedana, Karansagar, Dhanpura, Kanoda, Gambhu, Delvadakhant, Ganeshpura, Bhalgamda
12 Kanoda Ganpatbhai Patel 1-147, Undovas Kanoda-1, Kanoda,Taluka: Bechraji, Mehsana 9979162224 Kanoda, Ranasan, Sayajinanag, Bhimpur, Fatepur, Techava, Madi, Motipura(Ti)
13 Dagavadiya Satish Chaudhary 2/52 Chaudharivas Dagavadia-1, Dagavadia, Taluka: Vijapur, Mehsana 9328444603 Dagavadiya, Asoda, Biliya, Deriya, Falu, Fudeda, Gavada
14 Ganpatpura Jitendrakumar Karshanbhai Patel Ganpatpura,Taluka: Visnagar, Mehsana 9978522206 Chalasana, Aalundra, Suraj, Chalasana, Visalpura, Ganpatpura, Charol
15 Lakshmipura Ishvarbhai Kanjibhai Prajapati 68, Lakshmipura Kadi, Mehsana 9978511576 Vadavi, Babajipura, Laxmipura, Ghumasana, Vamaj, Chanduka, Lunasan, Navapura, Devarasan
16 Bakarpur Rakesh B Patel 238, Bakarpura, Taluka: Visnagar, Mehsana 9726215109 Denap, Thumthal, Denap, Gunja, Umta, Kamana, Kiyadar, Lanchchadi, Bakarpur, Kuvasana, Ganeshpura, Valam
17 karannagar Rohitkumar Patel A1-Karan Nagar,Taluka: Kadi, Mehsana 9998943186 kadi,akhod,rajpur,achrasan,vashaj
18 Rampura Vikashkumar Chaudhari 128, Rampura Kukas Rampoora (Kukas), Mehsana 9979879289 Linch,Hebuva,Mitha,Devinpura,Hardesan,Gamanpura,,Palaj,Buttapaldi,Sidosan,Divanpura,Rampura,Fatepur
19 Pamol Hiteshkumar Chaudhai Pamol,Taluka: Vijapur, Mehsana 9879947511 Malosan,Malav,Manekpur,Dabhala,Mandalikharod,Pamol,Kukarvada,Motipura(Ti),Changod,Sardarpur
20 Nugar Chetankumar Patel 190, Sardarpatel Vas Nugar-1, Mehsana 9723182260 Vadpura,jamnapura,Chaluva,Nugar,kamalpur,Detorajpura,Charadu
21 Asjol Rohitkumar Shah 4/16, Nayi Patel Desaivas Asjol Bhag-2,Taluka: Bechraji, Mehsana 9725054762 Asjol
22 Pilvai Vikramsinh Vihol 5/82, Pilvai Vijapur, Mehsana 9824772371 Pilvai,Jepur,Sanghpur,Gadhada,Hasanpur(Soja)
23 Chalasan Satishkumar Patel 101, Dabhiwas, Prajapatiwas Patelvas Jotana Chandrasan, Taluka: Kadi, Mehsana 9925880419 Chalasana,Aalundra,Suraj,Chalasana,Visalpura,Ganpatpura,Charol
24 Vamaj Vijaykumar Kanubhai Patel 5/205, Maljibha no vass, At: Vamaj,Taluka: Kadi, Mehsana 9898782530 Vadavi,Babajipura,Laxmipura,,Ghumasana,Ghumasana,Chanduka,Lunasan,Navapura,Devarasan
25 Pamol Pankajkumar Shivabhai Chaudhari 2-154, Kanapura Pamol, Pamol, Taluka : Vijapur, Mehsana 9727277972 Malosan,Malav,Manekpur Dabhala,Mandalikharod,Pamol,Kukarvada,Motipura(Ti),Changod,Sardarpur
26 Linch Gadaji Thakor 6-113, Linch, Mehsana 9879137655 Linch,Hebuva,Mitha,Devinpura,Hardesan,Gamanpura,Palaj,Buttapaldi,Sidosan,Divanpura,Rampura,Fatepur
27 Kaiyal Dinesh Patel Kaiyal,Taluka : Kadi, Mehsana 9913607594 Komalpur (Karvada),Dangarva,,Bavlu,Kaiyal,Manipur,Medha,Digdi,Untva,Hajipur,Dhoriya,Untva
28 Fatepura Amrutbhai Manorbhai Chaudhari 26, Deri valo Vaas, Fatepura, P.O. : Pilvai, Taluka : Vijapur, Mehsana 9429318824 Kanoda,Ranasan,Sayajinanag,,Bhimpur,Fatepur,Techava,Madi,Motipura(Ti)
29 Kukas Kamrajbhai Chaudhary At kukas Taluka/Dist: Mahesana 9824190458 Dediyasan,Lakhavad,Kadvasna,Kukas,Devarasan,Saldi
30 Langhnaj Devendrakumar Patel Navi Chhipavad, At-Po-Langhanaj, Taluka/Dist : Mahesana 9638780202 Ajabpura,Ijapura,Mokanj,Kaslpura,Hadvi,Langhnaj,Jagudan,Ajabpura
31 Kadvasan Kamleshkumar Patel At-Kadvasan, Po-Devrasan, Taluka/Dist: Mahesana 9879498522 Dediyasan,Lakhavad,Kadvasna,Kukas,Devarasan,Saldi
32 Fatepura Hemubhai Gadhvi At-Devrasan Taluka/Dist: Mahesana 9712797908 Dediyasan,Lakhavad,Kadvasna,Kukas,Devarasan,Saldi
Grievance Redressal

In case of any dispute/discrepancy related to accounts serviced through Business Correspondent, customers may register complaint either by approaching The Branch Manager of Mehsana Branch (Kotak Mahindra Bank Ltd., Rajendra Estate, Opp. Gayatri Temple, State Highway, Mehsana, Gujarat - 384 002, Tel : 02762-231184) or by writing to service.bank@kotak.com. Customers can also register the same by calling our Toll Free No - 1800-102-6022.

If your query is not resolved at the above mentioned level within 10 working days or if the response received is not satisfactory, you may approach the nodal officer by writing to nodalofficer@kotak.com.

News
The Indian Express | Edition: Ahmedabad | Date: February 15, 2011 | Page No. 17
 
The Economic Times | Edition: Ahmedabad | Date: February 15, 2011 | Page No. 3
 
Sandesh | Edition: Ahmedabad | Date: February 12, 2011 | Page No. 8