Customer Corner

Code Of Conduct
Indian Banks' Association (IBA) introduced a formal system of self-discipline in the Indian Banking Industry in the year 1973, by recommending a ceiling rate of interest on inter-bank borrowings in call money market.

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Banking Ombudsman
Banking Ombudsman Scheme, 2006

Area of operation and addresses of Banking Ombudsman

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Banking Codes & Standards Board of India
Do not fall prey to fictitious offers



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Banking Codes & Standards Board of India
This is a voluntary Code, which sets minimum standards of banking practices for the bank to follow when we are dealing with individual customers and Micro and Small Enterprises

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Customer Education Brochure
"Savings Account" is an operative banking account for individuals / entities specifically permitted by RBI as eligible for opening a savings account.

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Citizen's Charter
This Citizen's Charter provides information on various facilities provided by the Reserve Bank of India in the matter of exchange of notes and coins and the common standards....

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Terms & Conditions
Following are the terms, conditions and rules ("Terms"), which shall be applicable to all Current (including Overdraft Accounts), Savings, Term Deposit and DEMAT Account(s) offered by the Bank....

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Banking policies Deposit Insurance and Credit Guarantee Corporation
 
NEFT - Customer Facilitation Centre Time Norms for Common Transctions Deceased Depositors Policy
 
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Important Info
  • Nomination facility is available on all deposit accounts, articles in safe custody and safe deposit vaults.
  • Bank exchanges soiled notes and mutilated notes.
  • Bank accepts / exchange coins of all denominations.
  • If a banknote tendered at the branch is found to be counterfeit, bank will issue an acknowledgement to the tenderer after stamping the note.
  • We accept direct tax collection.
  • We open 'No frills' accounts.