Annual Statement & Analysis Of Complaints - Kotak Mahindra Bank

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STATUS OF CUSTOMER COMPLAINTS

  31st March, 201531st March, 2014
(a)No. of complaints pending at the beginning of the year91105
(b)No. of complaints received during the year2,7633,713
(c)No. of complaints redressed during the year2,8013,727
(d)No. of complaints pending at the end of the year5391

STATUS OF AWARDS PASSED BY BANKING OMBUDSMAN

  31st March, 201531st March, 2014
(a)No. of unimplemented Awards at the beginning of the yearNilNil
(b)No. of Awards passed by the Banking Ombudsman during the yearNilNil
(c)No. of Awards implemented during the yearNilNil
(d)No. of unimplemented Awards at the end of the yearNilNil

ANALYSIS OF COMPLAINTS

Annual Statement of Complaints Analysis Report