Annual Statement & Analysis Of Complaints - Kotak Mahindra Bank

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STATUS OF CUSTOMER COMPLAINTS

  31st March, 201631st March, 2015
(a)No. of complaints pending at the beginning of the year5391
(b)No. of complaints received during the year6,6782,763
(c)No. of complaints redressed during the year6,4382,801
(d)No. of complaints pending at the end of the year29353

STATUS OF AWARDS PASSED BY BANKING OMBUDSMAN

  31st March, 201631st March, 2015
(a)No. of unimplemented Awards at the beginning of the yearNilNil
(b)No. of Awards passed by the Banking Ombudsman during the yearNilNil
(c)No. of Awards implemented during the yearNilNil
(d)No. of unimplemented Awards at the end of the yearNilNil