SERVICES THROUGH ELECTRONIC MEDIA
Services through Electronic Media are provided by the Bank at its discretion and only as a convenience to the Customer. The Customer may avail the Service at his own risk. In addition to Terms, Customer shall comply with the guidelines for the use, access and operation of the Services through Electronic Media as may be issued by the Bank from time to time.

Availing of any Services through Electronic Media shall constitute the express consent of the Customer to the terms and conditions prevailing at the time of use. The timings for the provision of the Services through Electronic Media would be subject to the applicable laws and at the sole discretion of the Bank and the Bank without any prior intimation may effect any change in timings.

Customer Identification and Authentication
Electronic Banking is permitted only after authentication of the Customer by means of Password/PIN/User ID or other identifiers of the Customer as issued by the Bank. The Customer hereby grants express authority to the Bank for carrying out any transaction received by the Bank through Electronic Media (using his Password/PIN/User ID), post authentication and the same will be deemed to have emanated from such Customer. The Bank shall have no obligation to verify the authenticity of any transaction received through Electronic Media/Fax or purporting to have been sent by the Customer other than by means of verification of the Password/PIN / User ID. The Bank will not be liable for acting in good faith on such instructions.

If the Bank believes that an instruction over Electronic Media may not have been properly authorised by Customer, the Bank may after making reasonable efforts to check whether it was properly authorised, refuse to carry out such instruction or to take steps to reverse any action taken on the basis of that instruction. The Bank may at its sole discretion decide not to carry out any instruction/s through Electronic Media where the Bank has reason to believe that the instruction/s are not genuine or otherwise improper or unclear or raise a doubt. Bank will not be responsible for any loss to Customer / third party that results from such refusal to carry out instructions or reversal.

At the Customer’s request, the Bank may send the Customer by facsimile (“fax”) (at a fax number given by the Customer) financial information (sought by the Customer) regarding the Customer’s Account(s) which may be of a private and confidential nature and the Customer shall not hold the Bank liable in any manner whatsoever, should such information come to the knowledge of any third party.

Instructions through Fax
The Customer may send the written and signed instructions via fax. The Bank may act upon these instructions at its own discretion. It is the responsibility of the Customer to ensure that the fax instructions shall be followed by the hard copy of the communication.

The Customer acknowledges that the fax is not a secure medium and before sending the fax, the Customer should ensure that the fax is being sent to the correct number and call at the Bank to verify that the fax has reached the intended recipient. The Customer also acknowledges that he shall send instructions via fax at his own risk and the Bank shall not be liable for any loss or damage suffered by the Customer by use of the fax.

Record of Transactions
Only the Bank's own record of transactions over Electronic Media maintained through computer systems or otherwise shall be accepted by the Bank as conclusive and shall be binding on the Bank and the Customer for all purposes and the Customer recognizes, undertakes and agrees to accept such record of the Bank without demur or protest. Due to inherent features of some of Electronic Media, the Customer may be able to take out a print of the transaction attempted to be effected by the Customer over Electronic Media. However, only the record maintained by the Bank shall prevail. The Customer unconditionally acknowledges and agrees not to contest any transaction carried out or not carried out by the Bank upon requesting for the same over Electronic Media.

Password(s)/Pin/Access
The Customer will be allotted Passwords/PIN/Card by the Bank to avail of any of the Services through Electronic Media. The Customer shall receive the same in a tamper proof sealed envelope (“Mailer”). The Customer shall ensure that the Mailer is received without any tampering, and if not, the Customer shall forthwith inform the Bank immediately in writing or by phone.

Customer’s access to Services through Electronic Banking will be disabled if wrong Password/PIN is entered successively three times (or number of attempts as decided by the Bank from time to time). In such event the Bank may automatically reactivate access after a specified interval.

The Bank may decide to disable Password/PIN/User Id in case the Services are not used for a continuous period as specified by the Bank. The Customer may also request for temporary disabling of access. To reactivate access to services through Electronic Media, the Customer must intimate the Bank by way of a letter, phone or such other mode as may be prescribed by the Bank, providing certain details as may be required or prescribed by the Bank and the information so sent shall be deemed to be correct.

Security and Confidentiality of Password/PIN
Customer agrees and acknowledges that he shall be solely responsible for maintaining secrecy of his Account details and Passwords/PIN. Customer must comply with any other requirements designed to protect the security of his use of the Electronic Media, which are set out in the guidelines or notified to Customer from time to time.

To ensure that the Customer alone is able to access and give instructions through Electronic Medium, he must all times comply with the following security procedures. (i) Customer shall change his Password/PIN regularly or if so required by the Bank; (ii) not choose a Password/PIN, which he has used before or which is likely to be guessed by anyone; (iii) to safeguard his Passwords/PIN at all times and not to disclose any details of his Password/PIN to anyone else (including to Joint Account Holder or a member of the Bank staff; (iv) not record Passwords/PIN in a way whereby it will be legible or accessible to any third party; (v) preferably memorize Passwords/PIN and then destroy any record of it; (vi) not allow anyone to operate the Services through Electronic Media on his behalf; (vii) not leave any system unattended while he is logged on to the Electronic Media and each time he goes away from such system to log-out from Electronic Media; (viii) not access the Electronic Media from any equipment or device connected to a local area network (or LAN), such as an office environment, without first ensuring that no one else is able to observe or copy his Passwords/PIN. The Customer shall indemnify the Bank if any loss is suffered by the Bank due to failure to comply with the above security procedures.

If Customer discovers or suspects that his Password/PIN or any part of them are known to someone else, he must immediately change the Password/PIN himself through the Electronic Media. If this is not possible, Customer must notify the Bank immediately at the Bank branch during Business Hours or through the phone. The Bank may suspend use of the Services through Electronic Media until new Passwords/PIN have been set up. Any transaction done prior to such a notification shall be entirely at Customer’s risk and cost.

Loss of Password/PIN/ User Id: If the Customer forgets or loses the Password/PIN he shall inform the Bank in the manner prescribed by the Bank, who shall at its sole discretion arrange to regenerate and send a new Password/PIN to the Customer.

Liability of the Customer/Rights of the Bank
The Bank may apply such technology as it deems fit to ensure the security of and prevent unauthorised access to the Services through Electronic Media. The Bank shall endeavor to use the best technology, but the Customer understands that due to the nature of technology, it may not be possible to keep the system foolproof and tamperproof at all times.

The Customer acknowledges and unconditionally accepts and agrees that in no way shall the Bank be/held responsible if the Customer incurs a loss as a result of misuse/unauthorised use of the Services through Electronic Media and/or Passwords/PIN or as a result of information being disclosed by the Bank regarding his Bank Account/s to any person or carrying out the transaction or instruction received through Electronic Media by use of Passwords/PIN. If the Customer fails to observe the security and confidentiality requirements he may incur liability for unauthorised use. The Bank does not assume any responsibility on this behalf under any circumstances.

Processing of Transactions
Time of processing of transactions through the Electronic Media may vary depending on whether they are processed manually or electronically and or whether they can be updated immediately or whether they are processed after the close of Business Hours. For Stop Payment instructions and other urgent/important request, the Customer should follow up with the Bank and ensure that the same are physically recorded/ carried out by the Bank.

Once Customer has given an instruction through the Electronic Media, Customer will not be able to reverse it. Bank is under no obligation to reverse an instruction Customer has given; or to accept an instruction that is conditional or reversible or which requires Bank to pay a third party sooner than it would been able to pay following normal banking practices. Bank may at its discretion try to reverse entry to the extent that this is possible under the rules and practices of the banking system at a cost to the Customer.

Customer hereby confirms and acknowledges that payments through electronic transfer of funds are subject to Sec.40A (3) of the Income Tax Act, 1961.

The financial information available by means of the Service through Electronic Media is for reference purposes only. Account information available through this Service will not reflect transactions that may be in the Bank’s hands but which have not been processed or which still have to be verified for payment. The Bank shall not be liable for any loss incurred or damage suffered by the Customer or third party by reason or in consequence of any such financial information.

The Bank shall endeavor to effect fund transfer and payment transactions received through the Electronic Media provided there are sufficient funds available in Customer’s Account(s) and the Bank shall not be liable for any omission to make any of these payments or for late payments due to circumstances beyond the reasonable control of the Bank.

Software and Hardware
The Customer shall at its cost, procure, maintain and update/upgrade all such software and computer and communication systems, as applicable, from time to time, to avail and use the Services through Electronic Media which are compatible with the Bank's system. The Bank shall be at liberty to change, vary or upgrade its software, hardware, operating systems, etc., from time to time and shall be under no obligation to support the software, hardware, operating systems of the Customer and that the same shall be the sole responsibility of the Customer.

Limits
The Bank will, at its sole option, set and reset, minimum and maximum limits for any transaction that may be carried out by the Customer over Electronic Media or otherwise and any such limits, would be subject to the availability of balance in the Account. Such limits may be based on parameters as may be prescribed by the Bank from time to time

Daily minimum/maximum transaction limits shall apply to all ATMs and may vary between different ATMs belonging to different banks' networks, country to country and from time to time. The Bank would not be responsible for any loss or inconvenience that the Customer may suffer due to lack of uniformity in these limits for transactions through different ATMs/networks, .

Access to Services through Electronic Media
Access to Services through Electronic Media shall be made available at the Customer’s request and at the Bank’s discretion. All Accounts linked to the Customer’s CRN may be accessible through Electronic Media, subject to Bank’s rules. However, the nature of transactions available on each Account that is accessible will depend on the Customer’s Operating Mandate on that Account. In case of non-individual Customers, access will be provided based on the Customer’s request to those individuals who are so authorised by the Customer’s appropriate governing body.

In case of DEMAT Accounts access through Electronic Media will be given to any of the Account holders subject to written consent by all other holders

Sufficiency of Funds
The Customer agrees not to attempt to withdraw any cash from his Account using the Electronic Media unless sufficient funds are available in his Account. The onus of ensuring adequate Account balances is entirely on the Customer. In the event any attempt is made to violate the limit the Bank may withdraw the Services through Electronic Media to the Customer or take such other steps as the Bank may deem fit.

DEMAT Accounts Statements:
The Bank may provide a facility to its Customers having DEMAT Account for receiving statements on email. These statements may include but are not restricted to transaction statements, holding statements and billing statements. The Customer by requesting the Bank to furnish such particulars and details and statements by e-mail declares and confirms that he is aware of the risks concerning the e-mail and will not hold the Bank liable. The Customer undertakes to keep the Bank informed about his email id changes.

Intellectual Property
The Customer acknowledges and agrees that all the intellectual property rights in the software underlying any of the Services as well as other software which is required for availing Services accessing Account through Electronic Media are the legal property of the Bank or the respective vendors. The permission given by the Bank to access the Bank Accounts and utilize the Banking Services shall not convey any proprietary or ownership rights in the intellectual property of the software. The Customer shall not attempt to modify, translate, disassemble, de-compile or reverse engineer the above-mentioned software or copy the source code of the software or create any derivative product based on the software.

Alerts
The Bank may offer the facility of Alerts to all or any of the Customers for information only and may discontinue the same at its own discretion. Transactions on Accounts will continue to be guided by prevalent Banking practice and the Bank on best effort basis may display certain pre-defined Alerts. However the Bank shall not be responsible or liable for the timeliness, completeness, accuracy and successful delivery or receipt of the Alerts.