MOBILE BANKING & ALERTS

Definitions

	‘Alerts’ mean messages sent to the Customer over electronic media, triggered by occurrence of certain events in respect of the Customer’s account, services or otherwise.
	’Alert Facility’ shall mean the facility of sending Alerts provided by the Bank.
	‘Mobile Banking Facility’ shall mean access to Account information and transaction rights using a mobile phone.
	’Pre–Defined Events’ shall mean the events, identified by the Bank from time to time, which will trigger the Alerts. These events can be in respect of the Customer’s Account, Bank Services / Schemes or otherwise.
	’Messages’ means the information provided on Alerts.

Eligibility
The Bank may at its sole discretion, without assigning any reason thereof, offer any or all its facilities to any or all of its Customers.

Customer Responsibility
The Bank will send Alerts / account information on the mobile phone number and/or email ID as provided by the Customer. The Customer shall be solely responsible for the security of his mobile phone and email ID. The Customer shall be solely responsible for the consequences in case he fails to adhere to the above. The Customer must keep his mobile phone and email ID active to avail this facility. The Customer acknowledges that sending information by e-mail/mobile phone is not a secure medium and the Customer is aware of the risks involved. The Customer also acknowledges that the Customer has for the Customer’s convenience and after being fully aware of, and having duly considered, the risks involved, requested and authorised the Bank to rely upon and act on Instructions which may from time to time be given by e-mail/mobile phone.

The Customer undertakes to provide accurate information wherever required and shall be responsible for the correctness of information provided by him to Bank at all times. The Bank shall not be liable for consequences arising out of erroneous information supplied by the Customer. If the Customer suspects that there is an error in the information supplied by Bank to him, he shall advise Bank as soon as possible. The Bank will endeavor to correct the error wherever possible on a best effort basis. The Customer shall be responsible for intimating the Bank any change in his mobile phone number and/or email ID on which he wants to receive the Alerts /Mobile Banking Services.

Transactions on Accounts will continue to be governed by existing prevalent Banking practice and Terms, Conditions & Rules for Accounts and Services as may be applicable. Further the terms and conditions as applicable to Phone Banking and Net Banking services shall, to the extent applicable, apply to Mobile banking / Alerts Facility.

The Customer can apply for availing the Mobile Banking / Alerts Facility, as per his eligibility as decided by the Bank, and specify the events which will trigger the Alerts by a mode as may be notified by Bank from time to time. The Bank shall have the right to reject the application of any person without assigning any reasons.

Limitation of Liability
The Customer agrees and acknowledges that Bank will provide Mobile Banking / Alerts Facility, on best effort basis, through a Service Provider. The Bank may decide to discontinue the Facility without any notice, temporarily or permanently, at its discretion.

While Bank and its Affiliates will take all reasonable efforts to ensure the accuracy and timeliness of the information supplied to the Customer, the Bank shall not be responsible or be held liable for the timeliness, completeness, accuracy and successful delivery or receipt of the Alerts / information or transaction requested or done through Mobile Banking. The Bank will not acknowledge receipt of any Instructions / information nor shall Bank be responsible to verify any Instructions/information given by the Customer while availing this facility. Bank and its Affiliates shall not be liable for non receipt / any inadvertent error, which results in the providing of inaccurate information. The Customer shall hold Bank harmless against any loss, damages etc. that may incurred / suffered by the Customer in case of receipt or if the information supplied to the Customer is incomplete or inaccurate and / or in connection with the use of he medium by the Customer.

The Bank shall endeavor to provide the Mobile Banking / Alerts Facility on a best effort basis and the Customer shall not hold Bank liable for non-availability of the Mobile Banking / Alert Facility or non-performance by service providers, if any, engaged by Bank or any loss or damage caused to the Customer as a result of use of the Mobile Banking / Alert Facility (including but not limited to relying on the information received through Mobile Banking / Alerts by the Customer for his commercial, investment or business purposes) and for other causes which are not attributable to Bank. Bank shall not be liable in any manner to the Customer in connection with the use of the Mobile Banking / Alert Facility.

The Bank shall make all reasonable efforts to ensure that the Customer information is kept confidential. The Bank shall not be held responsible for the confidentiality, secrecy and security of the information sent through the Mobile Banking / Alert Facility. The Bank may provide any information or details relating to the Customer or to a third party to facilitate the providing of the Facility.

The Customer accepts that each Alert / information received / sent through Mobile Banking request may contain certain Account information relating to the Customer. The Customer authorizes Bank to send any information, though not specifically requested, if Bank deems that the same is relevant.

The Bank may, from time to time, change the features of Mobile Banking/ Alert Facility and Customer eligibility for availing the same

The Bank may levy charges for providing the Mobile Banking / Alert Facility and may revise the same from time to time at its discretion.

Records
The records available with the Bank pertaining to the Mobile Banking / Alert Facility shall be conclusive and binding on the Customer. The authority to record the Mobile Banking / Alert details is hereby expressly granted by the Customer to Bank.

Revocation of Service for Joint Accounts
Services to Mobile Banking & Alert Services will be revoked only upon receiving a written request from all the account holders irrespective of the mode of operation