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Frequently Asked Questions
Why should I use Net Banking?
Banking on the Internet is like having a bank branch on your desktop.
You can access your bank any time, from any place.
With Kotak Mahindra Net Banking, you have the advantage of
viewing activities in your banking, demat and investment accounts,
transfer funds between your / third party accounts with Kotak
Mahindra Bank, or with any other Bank which participates in
RBI NEFT scheme, request a cheque book and physical statement,
purchase & redeem investments online, register for payment
gateway and access many more services.
What are the banking activities I can
do online?
- You can view your Account balance, Account activity, Account
details, uncleared fund details, cheque status and exchange
rates.
- You can transfer funds between your accounts or third
party accounts maintained with Kotak Mahindra Bank, or with
any other Bank which participates in RBI NEFT scheme, open
a term deposit, check the Term Deposit rates over various
tenures & amounts, set up standing instruction online
to transfer funds between your own accounts, third party
accounts or through Bankers Cheques
- You can not only request a cheque book but also decide
the cheques leaves per cheque book in addition to the ability
to stop cheques in the Cheque related Services option.
You can print an online statement of accounts using the
Account Activity option.
You can now inquire on the TDS information on your deposits
for the current & previous financial year.
You can also view interest rates for different tenures of
deposits in Open Term Deposits & Inquire Rates.
Communicate with the bank in a secure medium through "My
Mail" which will allow greater flexibility for communicating
with us, including the ability to put an online request
for our Home Banking Services
 Inter Bank Fund Transfer is a facility that allows you to
transfer money from your account with Kotak Mahindra Bank
Ltd. to an account in any other Bank, subject to the beneficiary's
bank participating in the RBI National Electronic Funds Transfer
(RBI – NEFT) scheme. This facility is available currently
to resident Indian customers only.
You need to login using your Net Banking login ID and password
and select InterBank Fund transfer option under Payments on
the left hand side menu.
You will then need to select the source account and enter amount to be transferred and details of the beneficiary
account like beneficiary name, beneficiary account number, account type, bank name and the destination branch.
- Your account will be debited online subject to sufficient
available balance and a transaction/daily limit of Rs. 1
lakh. Requests received before 10:30 am IST and 3:00 pm
IST on all Mumbai working days (Monday to Friday) and 12:00
pm IST on working Saturdays in Mumbai will be sent by us
to RBI in the respective clearing cycles.
- The time taken to credit the Beneficiary's account will
be dependant on the time taken by the Beneficiary's Bank
to process the payment.
What are the Demat activities I can do online?
- You can view Account Statement, Account Activity, Holding Details and Billing Details
- You can request for physical statements, client master details and pledge forms
- You can view ISIN details and settlement calendars
What are the Investments activities I can do online?
- You can view your Account, Transaction details and Latest NAVs of your investments
- You can purchase and redeem investments online
- You can check on status of your Purchase/Redemption requests.
- You can download reports
- You can get the latest NAVs and advisory services
Who can use Net Banking?
You can get free Net Banking access if you have a Savings Account, a Term Deposit,
a Current Account, a Demat Account or an Investment Account with Kotak Mahindra Bank.
How can I get a User ID/password for Net Banking?
Please click here to download the channel access request form for individuals.
Please click here to download the channel access request form for limited companies, associations, trusts, partnerships,
sole proprietorships and HUFs.
Please fill up the form and put it in the drop boxes in our branches/ATMs or mail it to "Customer Contact Centre, Kotak Mahindra Bank Ltd.,
Post Box Number 16344, Mumbai 400 013
What do I need to bank on the Internet?
To access Net Banking you need:
- Net Banking User ID and Password
- A PC with a browser
- An Internet connection
The following PC configuration is recommended for best performance:
- Pentium processor with at least 64 MB RAM.
- Any of the following: Windows 95, Windows 98, Windows 2000, Windows XP or Windows NT.
- Internet Explorer 5.5 or higher version.
- Monitor Resolution of 800x600
How secure is Net Banking?
We have the most advanced security system to safeguard your Net Banking transactions.
All your transactions travel in 128-bit SSL encrypted medium, the highest level of security on Internet.
The servers are protected with firewalls that make unauthorised access impossible.
At customer level, every customer is provided with a unique User ID and password. In addition, we make sure that
- To prevent somebody from guessing your password and getting unauthorised access to
your account your User ID is locked in case of three consecutive wrong password entries.
- To prevent an unauthorised person from viewing your Net Banking account in case you leave your computer idle,
we close your Internet session if there's no activity for more than 30 minutes.
- If you want to block your Net Banking for a specific duration, you can call our 24 Hrs Customer Contact Centre
and ask our Customer Care Officers to do so. You can unblock it whenever you want by calling us up.
What are the charges for Net Banking?
All Kotak Mahindra Bank customers are given free access to Net Banking.
While trying to log into Net Banking, I get an error message
Please check your User ID and password. Please note that password is case sensitive ('a' is different from 'A').
The other reasons for error could be:
- Your browser is not compatible with our Net Banking application. Please use Internet Explorer 5.5 or higher version.
- You have entered wrong passwords three times consecutively. Your User ID is locked in case you enter a wrong password
three times consecutively. This is done to prevent somebody from guessing your password and getting access to your account.
Please call our 24 Hrs Customer Contact Centre.
- You have instructed us to block your Net Banking User ID. If you want to unblock your User ID, please call our 24Hrs Customer Contact Centre.
- Our server may be temporarily down, please try logging in after some time.
I'm unable to do financial transactions after logging onto Net Banking.
Please check your operating mandate. Account holders with joint or conditional operating mandate can not do financial
transactions on Net Banking. Additionally for Investment accounts, a Power of Attorney is required to be executed in favour
of Kotak Mahindra Bank for giving online Purchase/Redemption requests.
Please contact any of our Branches/ our 24 Hrs Customer Contact Centre to get a POA Form.
I've forgotten my Net Banking password.
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In case you have forgotten your password, please call our 24 Hrs Contact Centre. Our Customer Care Officer would be glad to help you.
What are the precautions I need to take for Net Banking?
- Please memorise the password and destroy the password
mailer after you receive it.
- After receiving the password mailer, immediately log on
to Net Banking and change your password.
- Please don't disclose your password to anyone, including
Kotak Mahindra Bank staff.
- Please change your password at regular intervals (at least
once a month), especially after you have accessed Net Banking
on shared PCs.
- Please don't use obvious passwords (like name, date of
birth, etc.)
What is Nick Name?
Nick Name is an alternative to User ID to simplify
Net Banking access. You can create your Nick Name by visiting
“My Profile” page after logging into Net Banking.
You have the option of using your Customer Relationship Number
(CRN) as your user ID or Nick Name, with the same Net Banking
password.
With Nick Name, you enjoy the following advantages:
- Convenience - Easy to remember and as selected by you
- Security - your Customer Relationship Number (CRN) is
never disclosed
How I can select a Nick
Name?
To select a Nick Name, follow the simple steps:
- If you are a first time user or have forgotten your Nick
name, login to your Net Banking using your Customer Relationship
Number (CRN)
- Go to "My Profile" section and enter a Nick
Name
- Click on ‘Go’ to create your Nick Name
Next time you login, you can use your Nick Name and Net Banking
Password to log in.
What is Request for Do
Not Contact (DNC)?
As a bank we respect the privacy of our customers
and understand that some of them may not want to be contacted
over various channels for our marketing activities. Therefore,
DNC as an option is being made available to the customers
of the bank to get them deregistered from the marketing calls,
alerts & emails.
How can I register/ deregister
for DNC?
Request for DNC can be given:
- At any of our branch through a letter or fax
- At our 24 hours Customer Contact Centre by the way of
Letter, Fax, Call or Email at bank@kotak.com.
- Through Net Banking post logging into Net Banking in “My
Request” section or via an email through “My
Mail section”.
Next time you login, you can use your Nick Name and Net Banking
Password to log in.
After registering for DNC
am I being contacted from the bank?
DNC request should in no way be construed as a blockage
of Call/Alerts/SMS from the bank. This facility enables you
to block only the marketing related Call/Alerts/SMS. You will
continue to receive Call/Alerts/SMS for your account related
information, subject to you being registered for the same.
e.g. a customer registered for Alert services would continue
to get Call/Alerts/SMS for large credits, large debits, amount
Less that Minimum AQB, home banking calls, even if the customer
has registered for DNC services. Also, this Request for Do
Not Contact is valid only for Kotak Mahindra Bank Ltd. and
not for the group companies and associates.
*Service available at cities/districts covered under RBI-NEFT
system
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