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Your nearest Kotak Mahindra Bank branch is on your phone.
We have a 24 hrs Customer Contact Center to offer you personalised service round the clock. Just pick up the phone and call us on at our Toll Free number 1800 116022 (North India) OR 1800 226022 (Rest of India). If you are calling from abroad, you may call +91 22 6600 6022.
Whether it is something as urgent as a stop payment or you simply want to know your balance just give us a call. Our toll free number gives you access to your account, from anywhere... anytime.
And what's more, this facility comes to you absolutely free of cost!
Powered By
- PIN Security
Automated identification process when you use our 24 by 7 Phone Banking service will help save your call time as well as give you more security, as you will be validated by using a 6 digit Phone Banking Personal Identification Number (PIN) that should be known to no one but yourself.
Accessing Phone Banking is easy. All you are required to do when you call us, is to enter you Customer Relationship Number followed by the '#' key, and validate it by
entering your Phone Banking PIN. Once done successfully, you will be able to speak with our Customer Care Officer who will be glad to assist you in your queries or transactions.
- PIN Change
If you are a first time caller, you will prompted by the system to
change your Phone Banking PIN to one of your choice, after you've been successfully
identified by the system. We request you to change your PIN accordingly to help ensure that your
account information is not available to anyone but you.
Additionally, you have the option of changing your Phone Banking PIN directly, at your convenience,
by dialing "5" on our Main Menu when you call us.
- PIN Generation / Regeneration
For all our customers who haven't had the opportunity to register
themselves for Phone Banking, or those who've have forgotten the Phone Banking PIN allocated to them,
our Customer Care Officers will gladly enable you for your access immediately with your consent. All
you will be required to do is ask for your access or we ourselves will offer to do so.
- Customer Care Officers
Our Customer Care Officers are available 24 by 7 to assist you in your
queries or transactions that you may wish to conduct on your account. You may reach a Customer Care Officer
anytime during your call by dialing "0".
In addition to the existing services available over Phone Banking such as:
In order to provide you the convenience of carrying out most of your Banking transactions
in just one call, we have added host of new services* and we are excited to bring them to you.
These include:
- Enquire on your account details - your balance, account activity, uncleared fund details and cheque status.
- Enquire on the latest interest and exchange rates.
- Request for fund transfer* between your accounts at Kotak Mahindra Bank.
- Open a term deposit or get details of all your term deposits
- Initiate standing instructions or place stop cheque payment instructions.
- Request a cheque book and account statements.
* Conditions apply
You can give us financial instructions through our Phone Banking service based on your account operating mandate, i.e. if you have a single or unconditional signing authority on your account, you can transact on your accounts through the phone.
Demat accountholders can avail of the following Services through Phone Banking
- Request for a Demat transaction or holding statement
- Enquire about your transaction or holding details
- Request for a Demat Instruction Slip booklet to be sent to you
Investment accountholders can avail of the following Services through Phone Banking
- Enquire on your account and transaction details
- Current NAV details of your investments
- Request a statement of account
- Purchase and redeem investments online
- Check the status of your purchase and redemption requests
- Purchase / Redemption of Mutual Fund units
- Third Party Funds Transfer to other accounts within our
Bank**
- Registration for Mobile Banking / Net Banking
** Limits apply
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