Cities Serviced: Mumbai and Delhi.

Details Required: Please complete all details as requested for on the screen carefully and as per the latest bill received from MTNL. A sample bill is shown on the screen for reference. Please put in your latest bill details as MTNL doesnot accept Payments after due date.

• C.A. Number: This is the 10 digit Customer Account Number which is the unique number allotted to you by MTNL Delhi/Mumbai.

• Telephone No.

• Bill No. Please ensure this is the latest bill.

• Bill Date: Please enter date in dd/mm/yyyy format.

Bill Amount: MTNL Delhi/Mumbai accept only full-payments; therefore you have to pay the entire bill amount. Also as MTNL accepts payments only against the current bill, you can not pay more than the bill amount. In case of excess payments, MTNL will reject the payment and will not adjust against future bills. Similarly MTNL will not accept part payments. 

Billing Frequency: MTNL Delhi currently has a monthly billing cycle for STD/ISD service and bi monthly for regular customers, while MTNL Mumbai has monthly & bi-monthly billing cycle based on billing amounts.

Payment of someone else's bills: You can pay someone else's bill. However, to do so you will need to enter the above details of the person whose MTNL bill is to be paid.

Proof of Payment: For all payment made using Kotak Direct Pay and Payment Gateway services, you will get a confirmation screen showing details of the payments made. Additionally in your Statement of Accounts, all online utility payments will reflect. For example a payment of Rs 1254.36 towards a telephone No. 26253322 to MTNL Delhi on 15th of December 2004, will appear as -  <<15/12/2004  DP MTNL(D) 26253322 xxxxxxxxxx  Rs 1254.36>> where xxxxxxxxxx is the unique Bank reference no. that will display on your payment confirmation screen.

Disputes: In case of any disputes that you may have relating to the amounts billed to you, you will need to contact MTNL directly. We will however definitely assist you in every possible manner to provide you with information on the payments that you have made.

Processing Time: We are responsible for ensuring that the payment as made by you using Kotak Direct Pay is sent to MTNL by the next working day for all payments received before 5 pm on working days. However the time taken for your payment to reflect with MTNL is dependant on time taken by MTNL to process the payment. You should ensure that you pay using Kotak Direct Pay, only your latest bill, at least 2 working days before the due date as mentioned in your bill.

Charges: At present we are offering this service of making utility payments online absolutely free as a value added service for all our customers.